Frequently Asked Questions
Everything you need to know about our artisanal process and services.
What is the typical delivery timeframe for international orders?
International orders are typically processed within 2 business days and delivered via express courier within 5-7 business days, depending on the destination country.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey in real-time.
What is your return policy for footwear and leather goods?
We offer a 14-day return window from the date of delivery. Items must be in their original, unused condition with all protective packaging and tags intact to be eligible for a refund.
Where are Hereu Studio products manufactured?
Our products are proudly handcrafted in Spain by local artisans, utilizing traditional techniques and high-quality European leathers to ensure longevity and timeless design.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.
How should I care for my leather items?
To maintain the quality of your leather goods, we recommend avoiding prolonged exposure to direct sunlight or moisture. Clean with a soft, dry cloth and use a specialized leather conditioner periodically.